WHAT WE DO

With our core role in transforming a business’s digital customer experiences – we are in the unique position to reinvent their brand for a more digitally focused world through customer self-services, interactions, and engagement. The new signifiers of a modern digital brand – are user interface, integrated channels and business processes.

Marc Schulz-Bacon – Co-Founder & Managing Partner


OUR CORE COMPETENCES.

CUSTOMER EXPERIENCE STRATEGY.

A customer experience strategy starts with an aligned aspiration centered on what really matters to a brand’s customers, and what needs to be done to empower customer facing touch-points to deliver. Our team ensures you define the right strategic, operational goals and measures to achieve your NPS and C-Sat targets.

CUSTOMER ENGAGEMENT STRATEGY.

The goal of your customer engagement strategy is to encourage customers to involve themselves in the evolution of your brand, up to the point of becoming advocates. We support you to focus on the right audiences with engagement programmes that foster customer loyalty.

PLATFORM DESIGN & PROTOTYPING.

Our recommendation is to test strategies and concepts with a live prototype before embarking on a companywide roll-out. Our experience, prebuilt templates and development expertise enable you to benefit from our software partners’s powerful services quickly and cost effectively.

ROLL-OUT & OPERATIONS.

Whether you are based in Melbourne, Ohio or central Europe, our remote office principles and agile project management methodology enable us to roll-out almost anywhere. Attractive near-shore operations out-sourcing capabilities for platform operations and maintenance in Barcelona, Munich and Innsbruck, complete our portfolio.

WE WORK WITH YOU, NOT FOR YOU.

Our extensive experience of developing and implementing Customer Self-Service Portals, Khoros or Salesforce Communities, Khoros Care installations, as well as AI driven dialogue projects for companies, means that we can deliver your next project successfully. We can implement and improve your Khoros or Salesforce platforms, and other data related projects helping you deliver competitive business advantages and stronger customer relationships.

INSPIRE YOURSELF.